This policy explains what information WPWooExperts (“we”, “us”) collects when you use this website or contact us, how it is used and the choices you have. It applies to wpwooexperts.com and to the emails and forms you use to reach us.
Information we collect
When you send a message through our contact or estimate forms we collect the details you enter — typically your name, email address, phone number, company, website address and a description of your project. When you email us we keep the email and any attachments you send.
Like most websites we also collect technical information automatically: IP address, browser type, device, pages visited, referring site and timestamps. This is gathered through server logs and the analytics tools described below.
How we use it
We use your information to reply to your enquiry, prepare a written scope and estimate, deliver and support the work you commission, send invoices, and keep the site secure and working well. We do not sell your personal data, and we do not send marketing emails unless you have asked for them.
Cookies and analytics
This site uses a small number of cookies and similar technologies: strictly necessary cookies that keep forms and security working, and analytics (such as Google Analytics) that tell us in aggregate which pages are read and how visitors arrive. You can block or delete cookies in your browser settings; the site will still work.
Who we share data with
We use trusted service providers to run the site and our business — hosting, email, form storage, analytics, invoicing and project-management tools. They process data on our instructions and only as needed to provide their service. We will disclose information if the law requires it.
How long we keep it
Enquiries are kept for as long as needed to respond and, if you become a client, for the duration of our work together plus the period required for accounting and legal records. Analytics data is retained in aggregated form.
Your rights
Depending on where you live you may have the right to access, correct, delete or export the personal data we hold about you, to object to or restrict its processing, and to complain to a data-protection authority. To exercise any of these rights, email us at the address below and we will respond within 30 days.
Contact
Questions about this policy or your data: info@wpwooexperts.com. We may update this policy from time to time; the date of the latest change is shown on this page.